Rural Payments and Services

The deadline for submitting SAF applications without penalties is Thursday 15 May.

If you experience IT issues with ruralpayments.org, within normal working hours, please contact your local Area Office.

During the following out of office hours, IT support will be available to help you resolve any IT-related issues, such as account access and password reset.

• Monday 5 May 9.00am to 5.00pm

• Saturday 10 May 9.00am to 5.00pm
• Sunday 11 May 9.00am to 5.00pm

• Tuesday 13 May 5.00pm to 10.00pm
• Wednesday 14 May 5.00pm to 10.00pm
• Thursday 15 May 5.00pm to 00.00

You can contact the IT service desk by email or phone:

• AREISDServiceDesk@gov.scot
• 0300 244 6202

The service desk cannot provide guidance to help you submit your SAF. If you have a question in relation to SAF, contact your local Area Office during office hours.

We encourage you to submit your SAF as early as possible, and check your draft applications to ensure your SAF has been submitted.

You can check the status of any SAFs you are submitting online by logging into your account on RP&S, selecting the business you want to check and then the Application tab. Self-service laptops and bookings for one-to-one support are available in Area Offices to complete your SAF online by Wednesday 15 May. Please contact your local area office for availability.

Please remember you are able to further amend applications submitted by the deadline, to add to or increase claims, up until 31 May without penalty.