How we use your information
We will not ask for any special category data, for example your ethnic origin, or sensitive personal data, such as your personal bank account details, during the web chat.
Any personal data sought, and collected, during the web chat will be used by Scottish Government staff to identify and authenticate the caller prior to any communication about the business taking place. Scottish Government staff have the right to terminate a call if they are unsure of the authenticity of the caller.
The personal data collected during the web chat will be encrypted and stored securely for a period of two years. After this period the transcript of the web chat will be automatically destroyed.
A copy of the web chat transcript will not be available to you. If required, please make your own record of the web chat for your own use.
The data from the transcript of the web chat will not be transferred to a third country or territory outside the European Economic Area.